SALES TERMS & CONDITION
Effective Date: 1 July 2026
These Sales Terms and Conditions ("Terms") govern the purchase and sale of products through the DTDS Technology Pte. Ltd. website, mobile application, or other e-commerce channels (collectively, the "Platform"). By placing an order, the Customer agrees to be bound by these Terms. Based on the Customer’s location, please refer to the relevant Addendum annexed to these Terms.
1. DEFINITIONS
Company means DTDS Technology Pte. Ltd., a company incorporated in Singapore, including its affiliates and subsidiaries.
Customer means a company, partnership, or other business entity purchasing Products from the Company for business, commercial, or industrial use, and expressly excludes any individual purchasing in a personal, household, or consumer capacity.
Products means goods, merchandise, equipment, components, software, or services offered for sale on the Platform, which are intended for business, commercial, or industrial use and not for personal, household, or consumer use.
Order means a request submitted by the Customer to purchase Products.
Incoterms means the latest version of the International Chamber of Commerce Incoterms® rules applicable at the time of shipment.
2. ACCEPTANCE OF ORDERS
2.1 All Orders are subject to acceptance by the Company.
2.2 An Order confirmation acknowledges receipt of the Order but does not constitute acceptance.
2.3 The Company reserves the right to:
Reject any Order;
Cancel Orders due to pricing errors, inventory issues, fraud concerns, regulatory restrictions, or export controls;
Limit quantities available for purchase.
2.4 A binding contract is formed when the Company confirms acceptance of the Order or ships the Products, whichever occurs first.
2.5 The Platform is available only to companies and other business entities purchasing Products for business, commercial, or industrial use. By placing an Order, the Customer represents and warrants that it is a duly incorporated or registered business entity, that it is not an individual purchasing in a personal, household, or consumer capacity, and that the Products are being purchased for business, commercial, or industrial purposes.
2.6 The Company may require the Customer to provide business registration documents, a company or business registration number, or other evidence of its business entity status, and may reject or cancel any Order where the Company reasonably believes the Customer is an individual or is purchasing Products for personal, household, or consumer use.
3. PRICING
3.1 Product prices are displayed on the Platform in US Dollars (USD) and may be updated from time to time.
3.2 Unless otherwise stated, prices are exclusive of:
Shipping charges;
Customs duties;
Import taxes;
VAT, GST, sales tax, or similar taxes;
Banking, payment processing, and currency conversion charges.
3.3 Prices displayed on the Platform at the time of Order submission shall apply to the accepted Order.
3.4 The Company reserves the right to correct typographical, pricing, or system errors.
4. TAXES, DUTIES, AND IMPORT CHARGES
4.1 DDP Orders (Delivered Duty Paid)
Where the Company offers a DDP shipping option:
Estimated duties, taxes, and import fees will be calculated and displayed during checkout.
Such estimates are based on available customs, tariff, and taxation data.
The Company may collect these amounts from the Customer at checkout.
Minor adjustments resulting from changes in customs regulations, exchange rates, or government assessments may be charged or refunded as appropriate.
4.2 DAP/DDU Orders
Where Products are shipped on a Delivered at Place (DAP) or equivalent basis:
The Customer shall be responsible for all import duties, taxes, customs clearance fees, brokerage fees, and related charges.
Such charges are not included in the Order total unless expressly stated.
4.3 Customer Information
The Customer is responsible for providing accurate:
Shipping information;
Import registration numbers;
Tax identification numbers;
VAT/GST numbers;
Customs documentation required by destination authorities.
5. PAYMENT
5.1 Payment must be received in US Dollars (USD) or based-on exchanged rate on local currency, and authorized before shipment unless credit terms have been approved in writing.
5.2 The Company may accept:
Credit cards;
Debit cards;
Bank transfers;
Digital wallets;
Other payment methods designated on the Platform.
5.3 The Customer represents that it is authorized to use the selected payment method.
5.4 Failure of payment authorization may result in cancellation of the Order.
6. SHIPPING AND DELIVERY
6.1 Delivery dates are estimates only and are not guaranteed.
6.2 The Company shall not be liable for delays caused by:
Customs clearance;
Carrier delays;
Weather conditions;
Government restrictions;
Force majeure events.
6.3 Risk of loss and title shall transfer in accordance with the applicable Incoterm specified for the Order.
6.4 Partial shipments may be made unless prohibited by law or agreed otherwise.
7. EXPORT COMPLIANCE
7.1 The Customer shall comply with all applicable:
Export control laws;
Import regulations;
Economic sanctions;
Trade compliance requirements.
7.2 Products may not be exported, re-exported, transferred, or used in violation of applicable laws.
7.3 The Company may refuse or cancel Orders subject to export restrictions.
8. PRODUCT INFORMATION
8.1 The Company endeavours to ensure accuracy of product descriptions, specifications, images, and availability.
8.2 Product images are illustrative and may differ from actual products.
8.3 Product specifications may be modified by manufacturers without notice.
8.4 Products may be manufactured at the Company’s manufacturing facilities located outside Singapore. Where Products are shipped to a country other than their country of manufacture, the Customer is solely responsible for verifying and complying with any additional certification, labelling, safety, or regulatory requirements imposed by the destination country, unless the Company has expressly agreed in writing to assume such responsibility.
9. INSPECTION AND ACCEPTANCE
9.1 The Customer shall inspect Products upon delivery.
9.2 Any claim relating to:
Shortages;
Visible damage;
Incorrect shipment;
must be reported within 7 calendar days of delivery, with reasonable particulars of the claim.
9.3 Failure to provide timely notice constitutes acceptance of the Products.
10. RETURNS AND REFUNDS
10.1 Returns require prior authorization from the Company.
10.2 The Company may refuse unauthorized returns.
10.3 Return eligibility may depend on:
Product condition;
Packaging integrity;
Product category;
Regulatory restrictions.
10.4 Non-returnable Products may include:
Customized products;
Software licenses;
Hazardous materials;
Special-order items.
10.5 Approved refunds will generally be issued using the original payment method.
11. WARRANTY
11.1 The Company passes through manufacturer warranties where available.
11.2 Except as expressly stated, Products are provided on an "AS IS" and "AS AVAILABLE" basis.
11.3 To the maximum extent permitted by law, all implied warranties including:
Merchantability;
Fitness for a particular purpose;
Non-infringement;
are disclaimed.
11.4 Warranty claims may require inspection, return, testing, or manufacturer evaluation.
11.5 Nothing in this Clause 11 excludes or limits any statutory right or implied term that cannot lawfully be excluded or limited as between businesses under the Sale of Goods Act 1979 of Singapore or the Unfair Contract Terms Act 1977 of Singapore, or any other mandatory law applicable to the Order.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
12.1 The Company's total liability arising from any Order shall not exceed the amount paid by the Customer for the affected Product(s).
12.2 The Company shall not be liable for:
Indirect damages;
Consequential damages;
Special damages;
Incidental damages;
Punitive damages;
Lost profits;
Lost revenue;
Loss of business opportunity;
Loss of data.
12.3 These limitations apply regardless of the legal theory asserted.
12.4 Nothing in this Clause 12 excludes or limits any liability that cannot lawfully be excluded or limited under the laws of Singapore or, where mandatorily applicable to the Order or other applicable laws including (without limitation) liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited.
13. FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform due to circumstances beyond its reasonable control, including:
Natural disasters;
Epidemics or pandemics;
Government actions;
Trade restrictions;
Labor disputes;
Cybersecurity incidents;
Utility or transportation failures.
14. INTELLECTUAL PROPERTY
All trademarks, logos, product information, website content, software, and related intellectual property in respect of the Products remain the exclusive property of the Company or respective rights holders.
No license or ownership rights are granted to the intellectual property except as necessary to use the purchased Products.
15. DATA PRIVACY
Personal data shall be collected, processed and stored in accordance with the Personal Data Protection Act 2012 of Singapore, the Company’s Privacy Policy (as applicable to Customer’s jurisdiction) and any other applicable data protection or privacy law.
The Customer acknowledges and agrees to such processing in accordance with the Company’s Privacy Policy and for the purposes of order fulfilment, customer support, fraud prevention, legal compliance, and business operations.
16. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by the laws of Singapore, without regard to conflict of law principles.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms, any Order or any sale of Products between the Company and the Customer.
Any dispute arising from or relating to these Terms shall be resolved through:
Good-faith negotiations;
Mediation (if agreed by the parties).
If a dispute cannot be resolved through good-faith negotiations or mediation within 30 days of a party notifying the other party of a dispute, any dispute arising out of or in connection with these Terms, including any question regarding the existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of arbitration shall be Singapore. The arbitral tribunal shall comprise one arbitrator and the language of arbitration shall be English.
17. ENTIRE AGREEMENT AND SEVERABILITY
These Terms, together with the Privacy Policy, and any Order documentation, constitute the entire agreement between the Company and the Customer regarding the sale and purchase of Products.
If any provision of these Terms is held to be invalid, illegal or unenforceable, in whole or in part, under the law of any applicable jurisdiction, that provision or part shall be modified to the minimum extent necessary to make it valid and enforceable in that jurisdiction while preserving its original intent. If such modification is not possible, the provision or part shall be deemed severed to the extent of the invalidity or unenforceability in that jurisdiction. Any such modification or severance shall not affect the validity and enforceability of the remaining provisions of these Terms, nor the validity, legality or enforceability of that provision in any other jurisdiction.
18. CONTACT INFORMATION
DTDS Technology Pte. Ltd.
Address: 19 Kallang Avenue, #05-153, Singapore 339410
Email: enquireasean@dtdsgp.com
Phone: +65 6291 4910
Website: www.dtdsgp.com
ADDENDUM – INDIA-SPECIFIC TERMS
To the Sales Terms and Conditions of DTDS Technology Pte. Ltd. (Effective 1 July 2026)
This Addendum applies where the Customer is incorporated or registered in, or the Products are to be delivered to, the Republic of India. In the event of any conflict between the main Terms and this Addendum, this Addendum shall prevail to the extent of the inconsistency.
1. Regulatory Compliance and Product Certification
1.1 The Customer acknowledges that certain electrical and electronic products imported into India are subject to mandatory Bureau of Indian Standards (BIS) certification under the Bureau of Indian Standards Act 2016, the Electronics and Information Technology Goods (Requirements for Compulsory Registration) Order 2012 (as amended), and applicable Indian Standards (IS). The Customer shall be solely responsible for. and the Customer is solely responsible for verifying whether any Products require BIS certification and ensuring that all Products comply with BIS certification and registration requirements prior to importation and sale in India. The Company makes no representation as to BIS compliance unless expressly stated in the product documentation for the relevant Product.
1.3 The Customer shall comply with all labelling requirements prescribed by the Legal Metrology Act 2009 and the Legal Metrology (Packaged Commodities) Rules 2011, including country-of-origin marking.
2. Implied Terms under the Sale of Goods Act 1930
2.1 The parties acknowledge that implied conditions as to quality and fitness under Sections 14 to 16 of the Sale of Goods Act 1930 (India) may be excluded by express agreement between commercial parties, and the exclusions in the main Terms are intended to operate to the fullest extent permitted by Indian law.
2.2 Notwithstanding the foregoing, to the extent that any implied condition or warranty under the Sale of Goods Act 1930 is held by a competent court or tribunal to be incapable of exclusion in the context of this transaction, such condition or warranty shall apply, and the relevant exclusion in the main Terms shall be deemed modified to the minimum extent necessary.
3. Stamp Duty
3.1 The Customer acknowledges that these Terms, this Addendum, and/or individual Order documentation may be subject to stamp duty depending on the State in which the contract is executed or performed. The Customer shall be responsible for ensuring that all documentation is appropriately stamped in accordance with applicable stamp duty legislation. The Company shall not be liable for any consequences arising from the Customer's failure to pay stamp duty.
4. Taxes, Duties, and GST
4.1 The Customer shall be responsible for all customs duties payable under the Customs Act 1962 and the Customs Tariff Act 1975, Integrated Goods and Services Tax (IGST) payable on importation under the Integrated Goods and Services Tax Act 2017, and any other applicable levies, cess, or surcharges.
4.2 The Customer shall obtain and maintain a valid Importer Exporter Code (IEC) issued by the Directorate General of Foreign Trade (DGFT) and shall comply with all Foreign Trade Policy requirements applicable to the importation of the Products.
5. Payment
The Customer is responsible for ensuring that all payments to the Company comply with applicable foreign exchange regulations in the Customer’s jurisdiction, including (for Customers in India) the Foreign Exchange Management Act, 1999 and the rules and regulations issued by the Reserve Bank of India thereunder.
ADDENDUM – PHILIPPINES-SPECIFIC TERMS
To the Sales Terms and Conditions of DTDS Technology Pte. Ltd. (Effective 1 July 2026)
This Addendum applies where the Customer is incorporated or registered in, or the Products are to be delivered to, the Republic of the Philippines. In the event of any conflict between the main Terms and this Addendum, this Addendum shall prevail to the extent of the inconsistency.
1. Product Certification
1.1 The Customer acknowledges that certain electronic and electrical products imported into, distributed in and sold in the Philippines may be subject to mandatory certification under the Philippine Standard (“PS”) or Import Commodity Clearance (“ICC”) schemes, as well as other applicable regulatory requirements.
1.2 The Customer shall be solely responsible for determining whether any Product is subject to such requirements and for ensuring compliance with all applicable certification, registration, marking (including country-of-origin marking), labelling, and other regulatory obligations before the importation, distribution, or sale of such Product in the Philippines. The Customer shall bear all costs, delays, penalties, forfeitures, seizures, recalls, remedial marking or relabelling costs, and other consequences that may be imposed by any competent authority arising from or relating to any failure to comply with this Clause.
1.3 The Company makes no representation or warranty regarding a Product’s compliance with PS, ICC or other applicable regulatory requirements, unless expressly agreed to in writing or stated in the product documentation for the relevant Product.
2. Importation and Customs Accreditation
2.1 Where the Customer, or a customs broker, freight forwarder or other party nominated by the Customer acts as importer of record, the Customer shall ensure that it or its nominated party, obtains and maintains all registrations, accreditations, licences, permits, and other authorisations required under Philippine customs and importation laws for the importation of the Products. The Customer shall bear any delays, costs, storage charges, demurrage, penalties, expenses or other consequences arising from any failure to obtain or maintain such registrations, accreditations, licences, permits or authorisations.
3. Implied Warranties
3.1 The parties acknowledge and agree that, to the fullest extent permitted under Philippine law, the Terms are intended to exclude and disclaim, or, where not permitted, limit, all implied warranties, conditions, or guarantees relating to the Products, including those that may arise under the Civil Code of the Philippines, such as any implied warranty as to merchantable quality, fitness for a particular purpose, freedom from hidden defects, or quality or fitness arising from usage of trade.
3.2 Notwithstanding the foregoing, nothing in the Terms or this Addendum affects any liability that cannot be excluded or limited under Philippine law. If any exclusion or limitation of a warranty, condition, or guarantee is held by a court or other competent authority to be unenforceable, the corresponding exclusion or limitation shall be deemed modified only to the minimum extent necessary to comply with applicable law.
ADDENDUM – VIETNAM-SPECIFIC TERMS
TO THE SALES TERMS AND CONDITIONS OF DTDS TECHNOLOGY PTE. LTD. (EFFECTIVE 1 JULY 2026)
This Addendum applies where the Customer is incorporated or registered in Vietnam or the Products are delivered to Vietnam. If there is any conflict or inconsistency between these Terms and this Addendum, this Addendum shall prevail to the extent of that conflict or inconsistency.
1. PRODUCT COMPLIANCE
1.1 To the extent required by applicable Vietnamese laws, including the Law on Products and Goods Quality, the Law on Standards Technical Regulations, and the Law on Foreign Trade Management, the Customer shall be solely responsible for determining whether any Product is subject to mandatory conformity assessment, certification, declaration of conformity, registration, specialised inspection or other regulatory approval or procedure. Unless otherwise stipulated under the Incoterms rule applicable to the relevant Order or expressly agreed by the Company in writing, the Customer shall, at its own cost, obtain and complete all such approvals and procedures before importing, distributing or using the Products in Vietnam. The Company makes no representation regarding Vietnam-specific compliance unless expressly confirmed in writing.
2. IMPORTATION
2.1 Unless otherwise stipulated under the Incoterms rule applicable to the relevant Order or expressly agreed by the Company in writing, the Customer shall act as the importer of record for the Products and shall, at its own cost, obtain and maintain all permits, licences, registrations, customs classifications, certificates of origin and other approvals required to import the Products in Vietnam.
3. ACCEPTANCE AND COMMUNICATIONS
3.1 The Customer shall ensure that any electronic acceptance or communication made through the Platform is submitted by its legal representative or another person duly authorised to act on its behalf.
4. PAYMENT AND FOREIGN EXCHANGE
4.1 The Customer shall ensure that all cross-border payments from Vietnam comply with applicable Vietnamese laws, including the Ordinance on Foreign Exchange and the Law on Credit Institutions, and shall bear all related bank charges, currency conversion costs and consequences of any delay caused by its non-compliance.
4.2 Where the Company approves a refund, it shall process the refund using such method as it reasonably considers appropriate and practicable in the circumstances. The Customer shall be solely responsible for completing all procedures and providing all information and documents required by applicable Vietnamese laws and the relevant banks to receive the refund.
SALES TERMS AND CONDITIONS (Indonesia User)
- Reject any Order;
- Cancel Orders due to pricing errors, inventory issues, fraud concerns, regulatory restrictions, or export controls;
- Limit quantities available for purchase.
- Shipping charges;
- Customs duties;
- Import taxes;
- VAT, GST, sales tax, or similar taxes;
- Banking, payment processing, and currency conversion charges.
- Estimated duties, taxes, and import fees will be calculated and displayed during checkout.
- Such estimates are based on available customs, tariff, and taxation data.
- The Company may collect these amounts from the Customer at checkout.
- Minor adjustments resulting from changes in customs regulations, exchange rates, or government assessments may be charged or refunded as appropriate.
- The Customer shall be responsible for all import duties, taxes, customs clearance fees, brokerage fees, and related charges.
- Such charges are not included in the Order total unless expressly stated.
- Shipping information;
- Import registration numbers;
- Tax identification numbers;
- VAT/GST numbers;
- Customs documentation required by destination authorities.
- Credit cards;
- Debit cards;
- Bank transfers;
- Digital wallets;
- Other payment methods designated on the Platform.
- Customs clearance;
- Carrier delays;
- Weather conditions;
- Government restrictions;
- Force majeure events.
- Export control laws;
- Import regulations;
- Economic sanctions;
- Trade compliance requirements.
- Shortages;
- Visible damage;
- Incorrect shipment;
- Product condition;
- Packaging integrity;
- Product category;
- Regulatory restrictions.
- Customized products;
- Software licenses;
- Hazardous materials;
- Special-order items.
- Merchantability;
- Fitness for a particular purpose;
- Non-infringement;
SYARAT DAN KETENTUAN PENJUALAN
- Menolak pesanan apa pun;
- Membatalkan pesanan karena kesalahan harga, masalah inventaris, kekhawatiran penipuan, pembatasan peraturan, atau kontrol ekspor;
- Membatasi jumlah yang tersedia untuk dibeli.
- Biaya pengiriman;
- Bea cukai;
- Pajak impor;
- PPN, GST, pajak penjualan, atau pajak serupa;
- Biaya perbankan, pemrosesan pembayaran, dan konversi mata uang.
- Perkiraan bea masuk, pajak, dan biaya impor akan dihitung dan ditampilkan selama proses pembayaran.
- Perkiraan tersebut didasarkan pada data bea cukai, tarif, dan perpajakan yang tersedia.
- Perusahaan dapat menagih jumlah ini dari Pelanggan saat pembayaran.
- Penyesuaian kecil yang diakibatkan oleh perubahan peraturan bea cukai, nilai tukar, atau penilaian pemerintah dapat dikenakan biaya atau dikembalikan sesuai dengan ketentuan.
- Pelanggan bertanggung jawab atas semua bea impor, pajak, biaya pengurusan bea cukai, biaya perantara, dan biaya terkait lainnya.
- Biaya tersebut tidak termasuk dalam total pesanan kecuali dinyatakan secara eksplisit.
- Informasi pengiriman;
- Nomor registrasi impor;
- Nomor identifikasi pajak;
- Nomor PPN/GST;
- Dokumen bea cukai yang dibutuhkan oleh otoritas tujuan.
- Kartu kredit;
- Kartu debit;
- Transfer bank;
- Dompet digital;
- Metode pembayaran lain yang ditentukan pada Platform.
- Bea cukai;
- Keterlambatan pengiriman;
- Kondisi cuaca;
- Pembatasan pemerintah;
- Peristiwa keadaan kahar.
- Undang-undang pengendalian ekspor;
- Peraturan impor;
- Sanksi ekonomi;
- Persyaratan kepatuhan perdagangan.
- Kekurangan barang;
- Kerusakan yang terlihat;
- Pengiriman yang salah;
- Kondisi produk;
- Integritas kemasan;
- Kategori produk;
- Pembatasan peraturan.
- Produk yang disesuaikan;
- Lisensi perangkat lunak;
- Bahan berbahaya;
- Barang pesanan khusus.
- Kelayakan jual;
- Kesesuaian untuk tujuan tertentu;
- Tidak melanggar hak cipta;
NO&T: It may be noted that implied warranties under section 12 of the Sale of Goods Act, that the seller has the right to sell the goods and that the goods are free from encumbrance and that the buyer shall have quiet enjoyment of them, cannot be excluded by agreement, even for B2B transactions. All other implied warranties at law, e.g. fitness for purpose, may be excluded by agreement for B2B transactions. / CATATAN: Perlu dicatat bahwa jaminan tersirat berdasarkan pasal 12 Undang-Undang Penjualan Barang, yaitu bahwa penjual memiliki hak untuk menjual barang dan bahwa barang tersebut bebas dari beban dan bahwa pembeli akan menikmati barang tersebut dengan tenang, tidak dapat dikecualikan oleh perjanjian, bahkan untuk transaksi B2B. Semua jaminan tersirat lainnya menurut hukum, misalnya kesesuaian untuk tujuan tertentu, dapat dikecualikan oleh perjanjian untuk transaksi B2B.
- Indirect damages;
- Consequential damages;
- Special damages;
- Incidental damages;
- Punitive damages;
- Lost profits;
- Lost revenue;
- Loss of business opportunity;
- Loss of data.
- Natural disasters;
- Epidemics or pandemics;
- Government actions;
- Trade restrictions;
- Labor disputes;
- Cybersecurity incidents;
- Utility or transportation failures.
- Good-faith negotiations;
- Mediation (if agreed by the parties).
- Kerugian tidak langsung;
- Kerugian konsekuensial;
- Kerugian khusus;
- Kerugian insidental;
- Ganti rugi hukuman;
- Kehilangan keuntungan;
- Kehilangan pendapatan;
- Kehilangan peluang bisnis;
- Kehilangan data.
- Bencana alam;
- Epidemi atau pandemi;
- Tindakan pemerintah;
- Pembatasan perdagangan;
- Perselisihan buruh;
- Insiden keamanan siber;
- Kegagalan utilitas atau transportasi.
- Negosiasi dengan itikad baik;
- Mediasi (jika disepakati oleh para pihak).
NO&T: We recommend using arbitration as a dispute resolution method since arbitration award is directly enforceable in all the applicable jurisdictions while a court judgement may have limited enforceability. / NO&T: Kami merekomendasikan penggunaan arbitrase sebagai metode penyelesaian sengketa karena putusan arbitrase dapat langsung diberlakukan di semua yurisdiksi yang berlaku, sedangkan putusan pengadilan mungkin memiliki keberlakuan yang terbatas.
Situs web: www.dtdsgp.com
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