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PRIVACY POLICY

Effective Date: 1 July 2026

Last Updated: 1 July 2026

1. Introduction

DTDS Technology Pte. Ltd. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, mobile application, marketplace, or other e-commerce platforms (collectively, the "Platform"), purchase products or services, or otherwise interact with us.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • Visitors to our Platform;

  • Registered users;

  • Customers purchasing products or services;

  • Business partners and suppliers;

  • Individuals contacting us for support or inquiries.

3. Information We Collect

3.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Name

  • Company name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Tax identification number

  • VAT/GST registration number

  • Payment information

  • Account credentials

  • Customer service correspondence

3.2 Transaction Information

When you place an order, we may collect:

  • Product details purchased

  • Order history

  • Payment status

  • Delivery information

  • Refund and return records

  • Warranty claims

3.3 Information Collected Automatically

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Clickstream data

  • Date and time of access

  • Location information (where permitted)

3.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to:

  • Authenticate users

  • Remember preferences

  • Improve user experience

  • Analyze website traffic

  • Personalize content

  • Detect fraud

4. How We Use Personal Data

We may process personal data for the following purposes:

Order Fulfilment

  • Processing orders

  • Managing payments

  • Shipping products

  • Providing delivery updates

  • Managing returns and refunds

Customer Support

  • Responding to inquiries

  • Handling complaints

  • Providing technical assistance

  • Managing warranty requests

Business Operations

  • Account management

  • Inventory planning

  • Product quality monitoring

  • Internal reporting and analytics

Marketing

Subject to applicable laws and consent requirements:

  • Sending promotional emails

  • Product recommendations

  • Special offers and campaigns

  • Customer surveys

You may opt out of marketing communications at any time.

Security and Compliance

  • Fraud prevention

  • Risk management

  • Identity verification

  • Compliance with legal obligations

  • Enforcement of our Terms and Conditions

5. Legal Basis for Processing

Where applicable, we process personal data based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Customer consent

  • Protection of vital interests

  • Establishment, exercise, or defense of legal claims

6. Sharing of Information

We do not sell personal data.

We may share information with:

Service Providers

  • Payment processors

  • Logistics providers

  • Warehousing partners

  • Cloud service providers

  • IT support vendors

  • Customer support providers

Regulatory Authorities

Where required by law, court order, regulatory request, customs authorities, or government agencies.

Business Transactions

In connection with:

  • Mergers

  • Acquisitions

  • Corporate reorganizations

  • Asset sales

Professional Advisors

  • Lawyers

  • Auditors

  • Accountants

  • Insurers

7. International Transfers

Your information may be transferred to, processed, and stored in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect personal data during international transfers, including:

  • Contractual protections

  • Approved transfer mechanisms

  • Security measures consistent with applicable regulations

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

  • Conduct legitimate business operations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information, including:

  • Encryption

  • Access controls

  • Network security measures

  • Monitoring and logging

  • Employee training

  • Secure payment processing

However, no system can guarantee absolute security.

10. Customer Rights

Subject to applicable laws, customers may have the right to:

  • Access personal data

  • Correct inaccurate information

  • Delete personal data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Receive a copy of their data

  • Request data portability

To exercise these rights, contact us using the details below.

11. Children's Privacy

Our Platform is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.                                            If we become aware that a child's information has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Links

Our Platform may contain links to third-party websites or services.                                      We are not responsible for the privacy practices, content, or security of third-party websites.                                                                                                                                Users should review the privacy policies of those third parties separately.

13. Marketing Communications

Where permitted by law, we may send marketing communications regarding:

  • New products

  • Promotions

  • Events

  • Industry updates

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails;

  • Updating account preferences; or

  • Contacting us directly.

14. Cookies Policy Summary

We use the following categories of cookies:

Strictly Necessary Cookies

Required for website functionality.

Functional Cookies

Remember user preferences and settings.

Analytics Cookies

Measure website performance and usage.

Marketing Cookies

Support personalized advertising and campaign effectiveness.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon publication on the Platform unless otherwise required by law.

Customers are encouraged to review the Privacy Policy periodically.

16. Contact Information

If you have questions regarding this Privacy Policy or our data handling practices, please contact:

DTDS Technology Pte. Ltd.

Address: 19 Kallang Avenue, #05-153, Singapore 339410

Email: enquireasean@dtdsgp.com

Telephone: +65 6291 4910

17. Region-Specific Privacy Rights

European Economic Area (GDPR)

Individuals in the EEA may have additional rights under the General Data Protection Regulation (GDPR), including rights relating to access, rectification, erasure, portability, restriction of processing, and objection.

United Kingdom

Individuals in the United Kingdom may exercise similar rights under UK data protection laws.

Singapore (PDPA)

For Singapore customers, personal data will be collected, used, disclosed, and protected in accordance with the Personal Data Protection Act 2012 (PDPA).

California (CCPA/CPRA)

California residents may have specific rights regarding personal information, including rights to know, delete, correct, and limit certain uses of personal information, subject to applicable legal exceptions.

Version: 1.0

Effective Date: 1 July 2026